Hem t\u00fcketici hem sat\u0131c\u0131 i\u00e7in \u00e7ok say\u0131da kolayl\u0131k sa\u011flamas\u0131 sebebiyle son y\u0131llarda olduk\u00e7a yayg\u0131nla\u015fan e-al\u0131\u015fveri\u015fler, t\u00fcketici nezdinde ma\u011fduriyete de yol a\u00e7abilmektedir. \u00d6zellikle profesyonel olmayan web siteleri ya da sosyal medya hesaplar\u0131 \u00fczerinden sat\u0131\u015f yapan ticari firmalar, m\u00fc\u015fterilerini sistematik olarak hak kayb\u0131na u\u011fratmak suretiyle ticari hayat\u0131n g\u00fcvenilirli\u011fini sarsmaktad\u0131r.<\/p>\n
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Ancak, sat\u0131c\u0131 firmalar\u0131n internet sitelerinde ya da sosyal medya hesaplar\u0131nda sat\u0131\u015fa sunulan \u00fcr\u00fcnler i\u00e7in t\u00fcketicilerin iade hakk\u0131 olmad\u0131\u011f\u0131na ili\u015fkin yazd\u0131\u011f\u0131 ibarelerin hukuken ba\u011flay\u0131c\u0131l\u0131\u011f\u0131 bulunmamaktad\u0131r. Ba\u015fka bir deyi\u015fle, \u201cDe\u011fi\u015fim Var, \u0130ade Yok\u201d ya da \u201cKampanyal\u0131 \u00dcr\u00fcnlerde \u0130ade Kabul Edilmez\u201d gibi ifadelerin t\u00fcketicini kanuni haklar\u0131n\u0131 s\u0131n\u0131rland\u0131rma etkisi yoktur.<\/p>\n
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Sat\u0131c\u0131 firmalar, a\u015fa\u011f\u0131da a\u00e7\u0131klanan t\u00fcketici haklar\u0131n\u0131 bilmelerine ra\u011fmen bu hukuksuz tutumu sergilemeye devam etmektedir. \u00c7\u00fcnk\u00fc sat\u0131c\u0131 firmalar\u0131n \u00e7o\u011fu, y\u00fck\u00fcml\u00fc olmas\u0131na ra\u011fmen yap\u0131lan sat\u0131\u015flar i\u00e7in fatura kesmemektedir. \u00dcr\u00fcn\u00fcn sat\u0131n al\u0131nd\u0131\u011f\u0131na dair elinde fatura ya da belge olmayan t\u00fcketici, yasal haklar\u0131n\u0131 ararken ispat sorunuyla kar\u015f\u0131la\u015fmaktad\u0131r.<\/p>\n
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Belirtmek gerekir ki, sat\u0131c\u0131 firmalar hem fatura kesmemekten hem de iade kabul etmemekten sorumludur ve iade kabul etmemekten kaynaklanan t\u00fcketicinin zarar\u0131n\u0131 kar\u015f\u0131lamakla m\u00fckelleftir. T\u00fcketici, sat\u0131c\u0131 ile aras\u0131ndaki sat\u0131m s\u00f6zle\u015fmesinin varl\u0131\u011f\u0131na ya da iade hakk\u0131n\u0131n kulland\u0131r\u0131lmad\u0131\u011f\u0131na ili\u015fkin mesajlar\u0131, mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi kapsam\u0131nda g\u00f6ndermi\u015f oldu\u011fu paran\u0131n dekontunu, internet sitesinde al\u0131\u015fveri\u015fin tamamland\u0131\u011f\u0131na ili\u015fkin onay bildirgesini, \u00fcr\u00fcn\u00fcn kargo detaylar\u0131n\u0131 delil olarak kullanmas\u0131 m\u00fcmk\u00fcnd\u00fcr.<\/p>\n
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\u0130nternet \u00fczerinden yap\u0131lan t\u00fcketici i\u015flemlerinde yasal haklar\u0131, Ticaret Bakanl\u0131\u011f\u0131\u2019nca \u015fu \u015fekilde a\u00e7\u0131klanm\u0131\u015ft\u0131r;<\/p>\n
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Mesafeli s\u00f6zle\u015fme; sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile t\u00fcketicinin e\u015f zamanl\u0131 fiziksel varl\u0131\u011f\u0131 olmaks\u0131z\u0131n, mal veya hizmetlerin uzaktan pazarlanmas\u0131na y\u00f6nelik olarak olu\u015fturulmu\u015f bir sistem \u00e7er\u00e7evesinde, taraflar aras\u0131nda s\u00f6zle\u015fmenin kuruldu\u011fu ana kadar ve kuruldu\u011fu an da dahil olmak \u00fczere (telefon ve internet gibi) uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131n kullan\u0131lmas\u0131 suretiyle kurulan s\u00f6zle\u015fmedir.<\/p>\n
\u00b7 T\u00fcketici, s\u00f6zle\u015fmenin kurulmas\u0131ndan \u00f6nce, mal veya hizmete dair hususlarda sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan bilgilendirilmek zorundad\u0131r. Mesafeli s\u00f6zle\u015fmenin en \u00f6nemli unsurlar\u0131ndan olan \u00f6n bilgilendirmenin amac\u0131; t\u00fcketicilerin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile kar\u015f\u0131 kar\u015f\u0131ya gelmedi\u011fi ve almay\u0131 d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fc mal veya hizmeti somut olarak g\u00f6rmedi\u011fi veya deneyemedi\u011fi al\u0131\u015fveri\u015f y\u00f6nteminde s\u00f6zle\u015fme konusu mal veya hizmete dair \u00f6nemli hususlar\u0131n al\u0131\u015fveri\u015ften \u00f6nce verilmesinin sa\u011flanarak, t\u00fcketicilerin neyi sat\u0131n almak \u00fczere olduklar\u0131 ve ne gibi hak ve y\u00fck\u00fcml\u00fcl\u00fcklere sahip olduklar\u0131 konusunda haberdar etmektir.<\/p>\n
\u00b7 T\u00fcketicinin 14 g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin s\u00f6zle\u015fmeden cayma hakk\u0131 mevcuttur. S\u00f6zle\u015fmenin kurulmas\u0131ndan mal\u0131n teslimine kadar olan s\u00fcre i\u00e7inde de cayma hakk\u0131 kullan\u0131labilir. \u00d6n bilgilendirme<\/p>\n
y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc yerine getirilmezse cayma hakk\u0131 s\u00fcresi 1 y\u0131la \u00e7\u0131kmaktad\u0131r.<\/p>\n
\u00b7 Cayma hakk\u0131n\u0131n baz\u0131 istisnalar\u0131 vard\u0131r. \u00d6rne\u011fin, \u00e7abuk bozulabilen ve son kullanma tarihi ge\u00e7ebilecek mallar ya da t\u00fcketicinin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallara ili\u015fkin s\u00f6zle\u015fmelerde cayma hakk\u0131 kullan\u0131lamamaktad\u0131r.<\/p>\n
\u00b7 Cayma hakk\u0131n\u0131n kullan\u0131m\u0131 i\u00e7in sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile bildirim yap\u0131lmas\u0131 yeterlidir.<\/p>\n
\u00b7 Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda t\u00fcketici mal\u0131 10 g\u00fcn i\u00e7inde sat\u0131c\u0131n\u0131n belirtmi\u015f oldu\u011fu kargo firmas\u0131 ile \u00fccretsiz olarak iade etmeli ve sat\u0131c\u0131 da 14 g\u00fcn i\u00e7inde bedel iadesini yapmal\u0131d\u0131r. T\u00fcketici, cayma s\u00fcresi i\u00e7inde mal\u0131, i\u015fleyi\u015fine, teknik \u00f6zelliklerine ve kullan\u0131m talimatlar\u0131na uygun bir \u015fekilde kulland\u0131\u011f\u0131 takdirde meydana gelen de\u011fi\u015fiklik ve bozulmalardan sorumlu de\u011fildir.<\/p>\n
\u00b7 Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 sipari\u015fini taahh\u00fct etti\u011fi s\u00fcre i\u00e7inde yerine getirmek zorundad\u0131r. Mal sat\u0131\u015flar\u0131nda bu s\u00fcre 30 g\u00fcn\u00fc ge\u00e7emez. Aksi takdirde t\u00fcketici s\u00f6zle\u015fmeyi feshedebilir.<\/p>\n
Yukar\u0131da a\u00e7\u0131klanan haklar\u0131n\u0131 kullanmak isteyen t\u00fcketici, T\u00fcketici Hakem Heyeti\u2019ne internet \u00fczerinden yapaca\u011f\u0131 bir ba\u015fvuru ile ya da t\u00fcketici mahkemelerinde a\u00e7aca\u011f\u0131 dava ile alaca\u011f\u0131na kavu\u015facakt\u0131r.<\/p>\n
Sayg\u0131lar\u0131mla<\/p>\n
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Av. Ay\u015fenur Y\u0131ld\u0131z\u00a0 \/\u00a0 AVRUPAPRESS<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Hem t\u00fcketici hem sat\u0131c\u0131 i\u00e7in \u00e7ok say\u0131da kolayl\u0131k sa\u011flamas\u0131 sebebiyle son y\u0131llarda olduk\u00e7a yayg\u0131nla\u015fan e-al\u0131\u015fveri\u015fler, t\u00fcketici nezdinde ma\u011fduriyete de yol a\u00e7abilmektedir. \u00d6zellikle profesyonel olmayan web siteleri ya da sosyal medya hesaplar\u0131 \u00fczerinden sat\u0131\u015f yapan ticari firmalar, m\u00fc\u015fterilerini sistematik olarak hak kayb\u0131na u\u011fratmak suretiyle ticari hayat\u0131n g\u00fcvenilirli\u011fini sarsmaktad\u0131r. Ancak, sat\u0131c\u0131 firmalar\u0131n internet sitelerinde ya da […]<\/p>\n","protected":false},"author":3,"featured_media":16941,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,16,3,17,18,19,2,1],"tags":[8163,8160,8162,8161],"class_list":["post-17713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-avrupa","category-belcika","category-dunya","category-ekonomi","category-kultur-sanat","category-tanitim","category-turkiye","category-uncategorized","tag-iade-hakki","tag-internet-uzerinden","tag-tuketicinin","tag-yapilan-alisverislerde"],"yoast_head":"\n